So today marked my last day in Scotland. The weather in the
morning was fitting – gray, chilly, and rainy. I made my way from Oban to
Glasgow, skirting Loch Lamond, which is supposed to be a favorite holiday spot
for Glaswegians, but it looked dreary to me in the weather, so I didn’t make
any stops.
It took me a little while to navigate Glasgow to find my car
rental drop off, but I did so without too much fuss. Unfortunately, a series of mistakes led me to pay for an extra day. I’m rather irritated about it and
plan to write a letter because I feel I was treated poorly. I was almost
through my checkout when the attendant mentioned I had not filled up the
tank. I had simply forgotten in
the stress of navigating the city, so I asked how much it would be to have the
rental service do it, and she said 48 pounds. Gas is expensive here, I had 3
quarters of a tank, and that’s about 75 US dollars. I said I’d rather fill it
up myself, so she kindly gave me directions to a “nearby” gas station. It took me a while to find it,
including several wrong turns, but finally I did and topped her off/ However,
upon my return (probably 45 minutes later), I was told I was now outside the
grace period and now had to pay for an extra day. I couldn’t believe it – I’d
arrived on time and had not even been warned I was risking the fee if I didn’t
speed back. Between topping of my car and the extra day’s fee, I ended up
paying close to 45 pounds, which is almost what I would have paid to do
nothing, but at least then I would have been spared the stress of wandering
about downtown Glasgow and would not have lost nearly an hour of my afternoon
to explore Glasgow. I was so taken aback; I only protested a bit – the
attendant indicated she couldn’t do anything anyway because it was automatic in
her system. But in fact, she hadn’t even really told me I was be charged an
extra day – I had to ask, because the amount seemed higher than I had originally
been quoted. I imagine she hadn’t called it out because she was embarrassed. I
don’t blame her, although I would have appreciated a warning. I think it’s a ridiculous corporate
policy that is entirely antithetical to customer service. I can’t imagine
nickel and diming a customer like this. It would have been different had
someone been waiting for the car or were they very busy, but neither were true
– it was a lazy Monday afternoon, and they had a surplus of cars sitting
around.
In any case, I took a cab to my guest house and then took
off by foot in search of food. I eventually stumbled upon a crepere, where I
picked up a crepe with pesto chicken and emmenthaler cheese, which I ate in the
central square of Glasgow, George Square. I then followed a self-guided walking
tour layed out by my traveling companion Rick Steves. Other than some nice
walking malls, Glasgow is fairly bleak. It’s hard to put my finger on it, but
it simply doesn’t have the charm of many European cities, although it certainly
does look European. Rick Steves
had warned that Glasgow wasn’t terribly exciting, which is why I had only left
an afternoon for it, so perhaps I was biased, but it seemed true to me.
Along the way, I happened upon what I think is the only gothic cathedral in Scotland. Apparently the rest have been torn down by religious movements over the centuries. No trip to Europe is complete without visiting at least one of these magnificent beauties.
Glasgow Cathedral |
No comments:
Post a Comment